DRS Technician

Purpose

The DRS technician has for duty the management of the software for the daily credits to clients account and the installation, repair and maintenance of the compusafe materials and softwares.

Principal Accountabilities

• Ensure compliance with governance rules such as SOX, Health & Safety and Brinks policies
• Installation, reparation, maintenance of smart safes as per standard and procedures
• Create client account on the relevant software
• Perform reconciliation of daily report of fund physically received from the Smart Safe and the daily credit.
• Preparation of planning in regard to installation and maintenance on Smart Safe to be submitted on a weekly basis to the ATM Supervisor and Cash Services Branch Manager for approval
• Ensure that all client requests are attended in a timely manner as per contractual obligation.
• Ensure that installations and interventions are made with the highest workmanship and within budget and time scheduled.
• Always fill in a job card as per procedures for any task effected which should be signed by the client
• Always advise the client in the best way possible before proceeding with the work ahead (especially where civil works and hardware are involved),
• Always feedback in time to the superior any problems ahead.
• Attend to any urgent intervention requested even at odd hours, due to the nature of the business.
• Ensure that all tools, equipment and vehicles are well kept and safeguarded against lost, abuse, accidents, etc.
• Prepare monthly KPIs in accordance to the department requirements as per Brink's Standard
• Report at any time when requested your state of progress in the work of duties.
• Ensure that petrol details for vehicles are submitted in time to the Superior.
• Input on a daily basis intervention details on the provided dashboard
• Submit the filled timesheet on a daily basis to the ATM supervisor on the next working day
• Good store management of the available part
• Order when necessary parts needed to ensure the continuous flow of materials upon intervention
• Ensure that all unused materials are returned to store after installations.
• Be responsible for all materials sent onsite against theft and misplacement.
• Ensure traceability of materials on the stock management software
• Conduct inventory as and when required
• Liaise with suppliers (local and international) as and when required
• Be always a good ambassador for Brink's (Mauritius) ltd in all dealings with client.
• Ensure that the uniform grooming policy is respected since the Smart Safe technicians deals directly with clients.
• Educate and train the client on the Smart Safe System utilisation
• Any other cognitive duties as requested by the management

Knowledge & Experience:

• Minimum SC
• Proven experience in mechanical/electronics
• Certificate in Networking
• Minimum 2 years of experience in any cash operations services - preferably in ATM, CIT or Vault management
• Experience in customer management
• Driving Licence

Competencies

• High attention to detail, analytical for decision making
• Excellent interpersonal/communication and presentation skills
• High sense of ethics and integrity
• Excellent analytical, problem solving and organisational skills
• Excellence communication - verbal, written in English and French
• Ability to work flexible hours where required