AGENT DMT

The DMT Agent provides exceptional customer service and support for Compusafes, Smart Safes, Recyclers, and other devices included in Brinks' service offerings (Brinks Complete and Traditional Brinks services). The DMT Agent operates in a fast-paced environment, proactively monitoring the device network and responding to incoming calls, outbound calls, emails, cases, and chats. This role delivers incident management services, including issue assessment, dispatching external vendors, discussing problems with the site, and escalating to internal and external business partners to ensure timely and effective resolution. The DMT agent is responsible for reviewing internal systems and provides information to validate, support and service the customer by completing processes across all lines of business. Responsibilities include researching, validating all customer inquiries received from various sources (phone, email, chat, or web), and following up until a resolution is completed in a timely and accurate manner. The Customer Support Call Center is open from 6:00 AM to 8:00 PM CT, seven days a week, so Brinks will offer varying schedules in a rotative/flexible schedule in accordance with the Colombian laws.