Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
Cross train and perform other duties as assigned
Guard liability and assets
Minimum Qualifications:
Minimum 6 months of experience as a dispatcher
A valid driver’s license
Satisfy all applicable Department of Transportation requirements
A valid firearms permit or ability to pass applicable firearms licensing requirements
A valid guard card or ability to obtain a guard card or any other required licenses
Be at least 21 years of age
Preferred Qualifications:
2 years of experience as a dispatcher
Light mechanical aptitude
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide eligible employees medical, dental, vision and life insurance plans. In addition, we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position, please apply.
