ATM Field Service Technician

GENERAL SUMMARY:

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and Independent ATM Deployers (IAD). The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

PAI is looking to hire a Field Support Technician in the Abilene area, to support our portfolio of ATMs primarily in Raleigh, NC. This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be highly motivated, detail oriented, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

• Make on-site visits to locations to cash load, diagnose, repair, or install/remove/relocate ATM equipment
• Program ATM’s unassisted or with assistance from Technical Support
• Install, repair or replace ATM signage in customer locations
• Support VTS Branches with cash loading ATMs
• Implement and comply with Standard Operating Procedures associated with carrying / transporting cash
• Engage with the customer to ensure high levels of customer service
• Document activities within the PAI system
• Guard and protect the assets of the employer
• Other field and service work as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Field Service Technician role include:

• Customer Focus – Is dedicated to meeting the expectations and requirements of external and internal customers; acts with customers in mind.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly – Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks; knows when to ask for help.
• Problem Solving - Uses logic and methods to solve problems with effective solutions; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness – Safety first. Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent
• At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
• 23 years of age minimum
• Compliance with all local and state firearm laws and either has obtained or capable of obtaining Texas DPS TOPS Level 3 certification.
• Carry an approved firearm while performing the duties of an ATM Cash Loader
• Clean driving record and a valid state of residence driver’s license
• Ability to prioritize and complete assignments in a timely and accurate manner
• The ability to work away from home for extended periods of time including weekends.
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work overtime, Saturdays, Sundays and holidays if needed
• Willingness to work alone

COMPUTER / APPLICATIONS SKILLS:

• Basic knowledge of Microsoft Suite to include Outlook, Word and Excel
• Ability to use a mobile device for reporting activity during the day.

WORKING CONDITIONS:

This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 300 lbs. assisted with a hand-dolly.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The company reserves the right to revise and alter this job description as needed.