Cash Operations Junior Analyst

Purpose

Reporting to the QTC Manager, in this position you will be responsible for monitoring ATMs on the day-to-day business, assuring coordination between banks and branches, cash load reconciliation, cash loss reporting and branch support to vault cash locations.

Responsibilities

• Monitor, track and report on low cash, out of cash and lead-day out of cash events

• Monitor for missed loads, create cases and / or escalate to branches for resolution

• Review and validate processor claims and ATM shortages

• Update logs, spreadsheets, call tickets and workflows in the PAI reports as required

• Assist with the bank claims process ensuring claims are organized and updated daily

• Work cross-functionally to identify, track and resolve breach locations

Requirements

• 1+ years of experience in Operations, preferably in a shared service environment

• Attention to details

• Deep and broad understanding of customer service, customer support and data analysis

• Willing to invest time in resolving issues

• Able to work under tight deadlines

• Working experience with advanced knowledge of MS office tools (MS Outlook and Excel)

• Communication skills and cooperative mindset, high level of accountability and accuracy and team player with a good sense for different company/ country cultures

• Fluent in English (mandatory)