Claims Analyst - Workers' Compensation

JOB SUMMARY

The Brink’s Company is looking for a Claims Analyst to support the development, implementation, and oversight of its risk management, claims handling, and insurance programs, with a primary focus on Workers’ Compensation. This role will serve as a strategic partner in managing claims administered by multiple third-party administrators (TPAs), ensuring compliance, financial accuracy, and timely resolution. The position requires cross-functional collaboration and availability across time zones.

ROLE RESPONSIBILITIES

The Claims Analyst will be expected to perform various duties and responsibilities, including but not limited to:

• Claims Oversight & Strategy

  • Actively manage and oversee open Workers’ Compensation claims with the TPA’s (claim administrators) and carriers.

  • Review and challenge reserve recommendations, develop resolution strategies, and coordinate alignment with internal authority and financial exposure.

  • Monitor claim activity for timely and compliant handling, including escalation of high-exposure or complex claims to Sr. Manager, Risk Management & Insurance.

• Reserve & Financial Coordination

  • Collaborate with TPAs and internal stakeholders to confirm reserves are accurate, justified, and aligned with actuarial methodology.

  • Support actuarial reviews, accruals, and financial reporting by interpreting claim reserve data and identifying trends.

• Compliance & Reporting

  • Confirm claims handling practices comply with applicable state regulations, carrier expectations, and internal policies.

  • Complete data requests for monthly/quarterly reports, allocations, renewals, audits, and ad hoc analysis.

• Incident Response & Claim Administration

  • Oversee daily incident reporting to TPAs and act as a resource to Brink’s locations and management when incidents occur.

  • Support intake processes and ensure proper documentation and triage of new claims.

• Litigation & Documentation Support

  • Coordinate with assigned outside counsel, adjusters, branches, safety, and operations teams to compile and produce relevant documents for litigated cases.

  • Liaise with external counsel, adjusters, and carriers to support case strategy and resolution.

• Return-to-Work & Injury Management

  • Partner with Branches, Human Resources, Absence team, and Safety to support return-to-work initiatives and injury management strategies that reduce claim duration and cost.

• Stakeholder Engagement

  • Maintain strong relationships with insurers, TPAs, brokers, consultants, vendors, and internal departments.

  • Support cross-functional initiatives and contribute to continuous improvement of risk and claims programs.

• Best Practices & Innovation

  • Identify, evaluate, and implement industry best practices in claims and risk management.

  • Recommend process improvements and technology improvements to streamline operations.

SKILLS & EXPERIENCE

• 5-7 years Workers’ Compensation experience in claims, insurance, or risk management role

• High School diploma required, college degree preferred

• Strong understanding of risk management, insurance principles, claim handling guidelines, regulatory compliance, and best practices

• Familiarity with medical terminology and legal processes related to workers' compensation

• Excellent verbal and written communication skills

• Detail-oriented and organized

• High level of professionalism, diplomacy and tact, ensuring the confidentiality of information when required

• Exceptional organizational skills and attention to detail

• Proficiency in Excel, PowerPoint, and Risk Management and Claim Management Systems

• Strong analytical and interpretive skills; ability to identify trends and cost drivers• Self-motivated and able to work independently and in a team environment

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide a competitive salary, medical, dental, vision, and life insurance plans. In addition, we offer a 401(k) plan with a company match. If you are interested and meet the requirements for this position, please apply.