General Manager

• Job Profile Summary
  The General Manager is responsible for the overall revenue growth and profitability of a large city or market, including P&L and budgeting, supervision of management teams, customer service and retention, developing business opportunities, employee training and development, safety programs and promotion of all corporate goals and objectives. This position will have a blend of functional operations and business development responsibilities.
  
• Job Description

  • Responsible for leading and organizing business operations across a strategic market, to potentially include multiple branch locations in a geographic location/zone , which service customers, including but not limited to, cash in transit and money processing operations

  • Mentor, cultivate and empower direct reports to excel in their job functions by promoting a culture around Brink's core values

  • Hire, develop and train employees that both emulate and enhance Brink's core values, ensuring that they are upheld and maintained through leadership by example and continued communication

  • Work with HR partners and direct reports to identify the right people in the right seats and understand capabilities and skill sets for succession planning and development

  • Ability to drive results and promote positive change, while encouraging positive teamwork focusing on good behaviors and decisive decision-making skills

  • Develop strategic plans and ability to effectively communicate objectives

  • Effectively collaborate with other departments, such as customer support, sales, product support, finance, etc., to ensure the customer experience expectation is met and exceeded

  • Manage a large profit and loss statement for your market including but not limited to, annual operating plans, income statements, etc

  • ·Focus on continuous improvement and identifying root cause and corrective actions to improve operational efficiency and enhance the customer experience

  • Ensure that the market is the most efficient, quality-oriented, highest value provider of like services in the market (CIT, ATM, Coin, Currency, Check,

  • CompuSafe) by establishing and maintaining excellent customer relationships

  • Identify new opportunities for Brink's products to be introduced within the appropriate markets; understand competitive circumstances, to include their identity, operational characteristics, market pricing and market impact

  • Proactively reduce risk exposure by focusing on maintaining high quality standards in day-to-day operations and customer service expectations, emphasizing safety and cleanliness in facilities and in operation processes, as well as, identifying, enhancing and enforcing security measures

  • Support, coach and provide leadership to Branch Managers, Managers, Cash Logistics and Managers, Route Logistics in all areas of operations, to include risk, quality and human resources management

  • Provide counsel to market management team & interface between market management & headquarters staff to ensure maximum efficiency in execution of work and communication on regional issues involving headquarters initiatives (IT, Legal, HR, Finance, etc.)

  • Provide direction to the City Managers, Managers, Cash Logistics and Managers, Route Logistics in achieving long-term and short-term business objectives and financial results

  • Establish and maintain accountability on all levels of the market; maintain positive employee relations and work environment, to include supporting and executing employee recruitment, development, and retention initiatives

  • Lead through lean principles and utilize continuous improvement methodologies, including but not limited to, Six Sigma, Kanban system within inventory management, 5S (sort, set in order, standardize, sustain)), Tim Wood's 7 Wastes, etc., to promote a culture that drives to change the status quo and improves operations and enhances the customer experience

  • Ability to travel within a defined area 40-70% of the time