The Claims Analyst will investigate reconciliation discrepancies to reduce claim settlements and increase customer satisfaction at the direction of the Regional Vice President. The investigation process will involve the interviewing of appropriate parties to determine cause of incident. This role will be responsible for ensuring that business operating procedures are followed and work with branch management to identify improvements. This position functions in an armed environment.
Key Responsibilities:
Monitor case and claim data for branches in your region
Drive improvement with early communication to branches and escalation as needed of lead indicators of claims; variances, CVS backlog etc
Provide guidance and support to individuals in the branch responsible for case and claims responses
Reach out to National VA for support on complex out of balance situations
Partner with branch management on root cause review for high case and claims volumes, with plan for needed countermeasures
Conduct proactive branch audits to ensure procedures are followed on route, in the cash room and with end of day BAMS processes
All variances reviewed in 24 hours
BIRS updated within 48hrs
Inventory variances are resolved
BAMS end of day is complete – for customer reporting
For high dollar variances ensure interviews, evidence collection and investigations happen timely
Review with branches and security unusual trends in variances and recommend corrective actions with them and HR, as needed
As needed for customer escalations, provide support to respond to branch cases and claims
“Boots on the ground” identify/research/resolve cases & claims with the branches within their regions to drive down risk and claims
Daily communications with their branches to discuss status of cases & claims
Ensure all vaults/inventories are in balance daily and escalate to the VA team for support
Escalate to assigned Variance Analyst any claims not resolved within 25 days and any high dollar amount
Understand end to end operational processes in detail, that can impact the balancing of the ATM (CVS, CIT etc)
Run monthly and quarterly reports for district and branch leadership
Perform other duties as assigned
Position Qualifications: Minimum Qualifications:
Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)
Or
Minimum of 3 years of investigating/resolving claims differences
Or
Minimum of 3 years of experience in a finance role
Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
For internal candidates - A minimum of a Brinks Bronze Lean Certification Needed
Willing to Travel on an "As Needed" basis to other branches within the region.
Preferred Qualifications:
Knowledge of ATM reconciliation procedures
Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash
Professional Skills:
Strong consultative, analytical and problem-solving skills
Excellent interpersonal/communication and presentation skills
Ability to prioritize to effectively handle multiple projects, tasks and opportunities simultaneously
Ability to initiate and drive work autonomously and to collaborate across teams to encourage actionable consensus
Detail oriented, strong organizational skills and ability to work independently
