Senior Business Analyst

Job Description

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

At Brink’s we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.

Job Summary:

The Risk Analyst is responsible for performing research and analytical work for the safety, security, and operation audit teams with a focus on areas of cost management, performance benchmarking, action-plan tracking, control measures, and staffing requirements.

Duties also include reporting the effectiveness of various risk, security and safety procedures, policies, and strategies by using cost accounting methods. This position is also responsible for the analysis and development of productivity measurements to simplify and/or improve processes, determine performance standards by tracking and trending data, and conducting operations cost and usage rate analyses.

This role has responsibility for: designing, implementing, evaluating, and/or utilizing computerized management reports from the risk information management systems to prepare written recommendations to improve workload balancing, and increase various process efficiencies.

Key Responsibilities:

• Create/program/update dashboards, databases and reporting for all teams:

  • SLA Adherence and trending by customer for proactive actions from operations to course correct

  • SLA database to house all contractual SLAs and deadlines

  • Dashboard to track dispute processes and success rates

  • SLA accrual calculations

  • SLA validation and check submissions

  • Weekly, Monthly and Quarterly customer facing scorecards

  • Weekly, Monthly and Quarterly internal SQ scorecards

  • MBR and QBR presentations and data collection

  • Claims Dashboard and reporting by SLAs and exposures

  • Research Timeliness dashboards and reporting

• Maintain data quality

• Build reports that notify teams of issues (e.g., teams that changed routes) to drive improvements in operations

• Leverage systems, relationships, and process design to drive continuous improvement in cost, quality and efficiency

• Maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement

• Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink’s reputation by delivering high quality, reliable programs and services which meet customer expectations

Minimum Qualifications:

• Minimum of 2 years’ experience in data analysis and preparation

• Intermediate to high level of technical skills in PowerBi, Excel and Tableau

• Understanding of project KPIs (e.g., Targets vs Actuals, Baseline vs Forecast)

• Bachelor’s degree or equivalent level of experience

Preferred Qualifications:

• 5+ years’ experience in data analysis and preparation

• Knowledge in supply chain analytics

• Master’s Degree or equivalent level of experience

Professional Skills:

• Strong consultative, analytical and problem solving skills

• Excellent interpersonal/communication and presentation skills

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.