We are seeking an accomplished and dynamic Travel Coordinator to join our team in Coppell. In this role, you will play a critical part in travel logistics contributing to our ongoing success and strategic goals. As part of the travel team you will serve as the primary internal travel resource for employees, supporting escalated or complex booking scenarios, VIP travelers, and department-specific travel needs. Acts as a liaison between employees and the external Travel Management Company (TMC), ensuring policy compliance, timely issue resolution, and exceptional service.
Key Responsibilities:
Stakeholder Escalations:
Acts as the main contact point for employee travel escalations, complaints, and special requests that cannot be resolved via standard TMC channels. Coordinates with TMC account managers to resolve complex issues, including last-minute travel changes, policy exceptions, or global crisis response.
Custom Booking & Approvals:
Supports unique or high-touch travel needs, such as group travel, multi-leg itineraries, or bookings requiring exceptions to corporate policy. Interfaces with department leads and the TMC to ensure all customizations are documented and approved.
Policy Guidance & Compliance:
Advises employees on travel policy interpretation, exception processes, and best practices. Works with HR and Finance to clarify rules and update guidelines based on common exception trends.
VIP & Executive Travel Support:
Provides white-glove service for executive travelers and board members, coordinating directly with the TMC’s VIP desk. Anticipates preferences and ensures seamless travel experiences.
Supplier & TMC Partnership Management:
Reviews the TMC’s service level performance (SLAs), compiles feedback from internal stakeholders, and escalates recurring issues. Participates in regular meetings with the TMC and Procurement to improve process compliance and traveler experience.
Reporting & Analytics:
Analyzes request trends (e.g., most common escalation types) to recommend improvements to policy or training. Provides management with periodic reports on escalations and overall program satisfaction.
Key Skills:
Strong knowledge of company travel policy and TMC service offerings
Excellent communication and problem-solving skills, especially under pressure
Diplomacy in handling VIP/executive requests and sensitive escalations
Data analysis and reporting skills
Experience with Travel GDS platforms like Sabre, Amadeus
Experience with travel booking tools (Concur, Egencia, etc.) and TMC workflows
KPIs & Success Measures:
Resolution time for escalations
Stakeholder satisfaction with counseling/support
Compliance rate for policy exceptions and custom bookings
Timely communication and resolution with TMC
Reduction in repeat or systemic travel booking issues
Additional Requirements:
3-5 years of experience supporting booking and travel
Bachelor's degree is preferred.
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
