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444 JOHN DOWNEY DR, Hartford, CT, United States of America
Field Operations
Full time
#R69542
This role can be remote. Must be in the north east of the United States.
The Area Director is responsible for all lines of business in several mid-size branch locations. Their direct reports include Branch Manager and other functional managers. The Area Director is responsible for assisting the Regional Vice President, Operations in the attainment of short-term and long-term business and financial results for an assigned market. This position provides direction to Branch/General, Cash Logistics Managers and Route Logistics Leaders primarily in the areas of logistics, operations, finance, HR, safety, and security. This position will have a blend of functional operations and business development responsibilities. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers.
Job Description
Key Responsibilities:
Provide strategic and operational leadership to effectively organize market logistics, drive execution discipline, and develop a high-performing, product-driven organization across all service lines.
Ensure market excellence by delivering safe, efficient, and high-quality operations that position Brink's as the highest-value provider of Cash-in-Transit, ATM, Coin, Currency, Check, and CompuSafe services within the market.
Own customer performance and relationships by partnering with Branch and leadership to ensure service delivery, issue resolution, contract compliance, and continuous improvement aligned to customer expectations.
Proactively manage risk and loss prevention, ensuring consistent execution of safety, security, and compliance standards to reduce workers' compensation claims, prevent security losses, and protect employees, customers, and company assets.
Lead, coach, and develop Branch Managers, Cash Logistics Managers, and Route Logistics Leaders, with a strong focus on performance management, succession planning, engagement, and accountability.
Serve as the primary operational liaison between market leadership and corporate partners (Operations, IT, Finance, Legal, HR, Risk, and Security) to ensure alignment, clear communication, and effective execution of enterprise initiatives.
Drive financial and operational results by holding leaders accountable for achieving short- and long-term business objectives, productivity targets, service metrics, and budget commitments.
Establish and sustain a culture of accountability and engagement, fostering positive employee relations, consistent leadership behaviors, and a work environment aligned with Brink's values and operational standards.
Travel regularly within the assigned market (approximately 40-70%) to maintain strong field presence, operational visibility, and direct leadership engagement.
