The Manager, Outside Operations leads secure transport and field service activity for an assigned branch, market, or operating scope, ensuring safe, compliant, and efficient route execution across outside operations. Balances service delivery, staffing, security, fleet readiness, and customer commitments while driving accountability and operational improvement. Typical work includes route and labor scheduling oversight, customer SLA performance, employee leadership, fleet and equipment readiness, and response to escalated service, security, or safety issues.

Key Responsibilities
- Lead outside operations for the assigned scope, including route execution, staffing, scheduling, service delivery, and compliance with security and safety standards.
- Maintain operational readiness across crews, fleet, equipment, firearms or other regulated assets where applicable, and related field-support processes.
- Respond to escalated customer issues, service failures, security incidents, or safety matters and coordinate timely corrective action.
- Monitor productivity, service levels, route performance, labor utilization, and related KPIs to improve cost, quality, and customer outcomes.
- Coach leaders and employees, support recruiting and staffing, and reinforce policies, training, and operational discipline.

Required Experience
- Progressive leadership experience in secure transportation, logistics, field service, cash handling, or related operations, increasing with scope and seniority.
- Experience managing service delivery, staffing, safety/security expectations, and customer commitments in a fast-paced operational environment.
- Strong judgment, communication, and ability to lead through changing conditions and escalated issues.

Education
Bachelor's degree in Business, Operations, Logistics, or a related field preferred; equivalent experience considered.