This position includes working in all aspects of ATM operations, programing, assembly, repair, cash loading and installation. The individual will need to be detail orientated, excellent customer service skills, and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
ESSENTIAL DUTIES AND TASKS:
Make on-site visits to locations to repair or install ATM equipment
Program ATM's unassisted or with assistance from Technical Support
Repair and Test ATM parts
Install, repair or replace ATM signage in customer locations
Document activities within the PAI system
Perform preventative maintenance on ATMs as assigned.
Managing parts inventory on assigned service vehicle.
Work with branch lead to manage all parts inventory.
Help loaders and technicians with problem solving and solutions via in person training, phone calls and emails.
Be able to work with manager / projects team to arrange installs and meet deadlines on installs.
Must email pictures and needed info to manager / projects team.
May be called upon to load ATMs and run a route if shorthanded or emergency load is requested.
Be able to assign service tickets and coordinate techs with service calls.
Be knowledgeable of ATMs and their working parts.
Driving vehicles from a minimum of 5 days per week, in accordance service calls as they are dispatched/assigned.
Other field and service work as business needs present themselves, within your scope of practice
KNOWLEDGE, SKILLS & ABILITIES:
The competencies required for success in the ATM Field Technician role include:
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Situational Awareness - Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
MINIMUM QUALIFICATIONS:
High School diploma or equivalent required
At least 2 years of experience working on ATM machines.
Must be at least 21 years of age
Ability to prioritize and complete assignments in a timely and accurate manner
Clean driving record and a valid driver's license
Demonstrated ability to maintain confidentiality relating to sensitive information
Must be willing to work some overtime, weekends, and holidays if needed
Experience with ATM's preferred
COMPUTER / APPLICATIONS SKILLS:
Knowledge of Microsoft Suite to include Outlook, Word and Excel
Working knowledge of PAI Reports a plus
Ability to use a mobile device for reporting activity during the day.
WORKING CONDITIONS:
This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend, reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is not responsible for supervising other positions but will be called on to help other employees with less experience and help them through problem solving.
