The Project Coordinator is responsible for all projects and conversions. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Project management
Provide support for internal and external customers
Perform activities in compliance with company policies and procedures
Provide backup support to others within department
Liaison between customer/vendor and other PAI departments
Build and manage relationships with service providers and vendors. Look for more cost effective service options
Work with field service employees and 3rd party providers to ensure quality service
Ensure all spreadsheets, call tickets and workflows in PAI Reports are updated with accurate information as required, keeping all statuses as current as possible
Manage vendors while working with customers to address their needs and facilitate customer support issues
Protect all company assets
Other duties may be assigned
KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the Project Coordinator role include:
Proactive - creates, thinks ahead, or manages a situation by causing something to happen rather than responding to it after it has happened.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
Creativity - Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
MINIMUM QUALIFICATIONS:
High School Diploma is required
Demonstrates competency in dealing with independent organizations and working closely with the owner/operators
Must be self-sufficient and can learn new tasks with minimal training and assistance
Highly ambitious, willing to take on new tasks with little to no direction
Excellent attention to detail
Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcome
Travel will be required (Approx. 10%) If located remote from a PAI office, this will increase to 25%
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters.
COMPUTER / APPLICATIONS SKILLS:
Proficient with Microsoft Office Suite is required
Strong working knowledge / understanding of Microsoft Excel is required
