Job Summary
Brink's, Incorporated is the premier provider of secure logistics solutions, including transportation, ATM servicing, currency processing, and other value-added services to financial institutions, retailers, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Loyalty Representative. The Customer Loyalty Representative is responsible for reducing customer churn and protecting recurring revenue by identifying at-risk customers, understanding drivers of dissatisfaction, and executing retention strategies that improve renewal and expansion outcomes. The position partners cross-functionally with Sales, Customer Experience, and Revenue Management to analyze churn trends, design and run targeted interventions (e.g., save offers, lifecycle programs, proactive outreach, and adoption enablement), and improve customer experience across the full journey. Success is measured through improved retention metrics and reduce cancellations. The role will report directly to the Customer Loyalty Manager.
Pay: $49,000- $61,000
Location: Work from Home US
Position Responsibilities
- Support Business teams with customers who are at risk of churning with Brinks.
- Drive results through calls and activities retain customers.
- Utilize strategies to monitor and guide customer activity.
- Motivated to develop skills and build solid customer relationships at all levels with their accounts.
- Save customers through proactive and reactive approaches.
- Take ownership of high- priority customer issues that exceed frontline support capabilities.
- Execute Corporate Pricing Initiatives.
- Understand customer needs and provide solutions to deliver fair customer outcomes.
- Working with internal departments to ensure the customer does not leave Brink's
- Perform other duties as assigned or necessary.
- Sales Skills, Leadership skills, Organizational skills, Internal Navigation, training experience, Negotiating skills.
Minimum Qualifications
- 3 years of combined customer service and sales experience
- Minimum of 3 years' experience working directly with customers or sales
- Minimum of 3 years working with Microsoft Office products
Preferred Qualifications
- Experience in banking- or transportation-related sales/customer service.
- Knowledge of decision-making process and workflow of financial institutions and commercial/retail markets with a small to mid-sized market focus
- Successful experience in decision-making positions in a company that falls within targeted markets.
- Demonstrated negotiation, customer service, planning, and presentation skills.
- Advanced communication skills, both written and verbal
- Bachelor's or advanced degree in Sales, Marketing, or Business
Professional Skills:
- Ability to articulate competitive differentiation.
- Excellent interpersonal and communication skills
- Excellent organizational skills
- Strong consultative, analytical, and problem-solving skills
- Ability to effectively handle multiple projects and tasks simultaneously.
Suppose you have the background and integrity we require and are looking for a challenging opportunity. In that case, we hope you will consider employment with Brink's U.S. We provide a competitive salary and medical, dental, vision, and life insurance plans. In addition, we offer a 401(k) plan with a company match. If you are interested and meet the requirements for this position, please apply.
