Service Delivery Coordinator - Sales Support

Objective:
Enabling the smooth delivery of the Company's service to our customers by the effective delivery of sales processing and its continuous improvement.

Location: Cincinnati, OH Office

Pay: $20-$22/HR

Shift: Monday- Friday : 8AM-5PM (1hr lunch break)

Qualification:
- Experience in key areas of sales support and/or sales processing

Key Duties:

Sales Processing:
- Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days
- Convert quotes and process sales orders within TIMS ensuring all required information is provided
- Email quotes and order confirmations to customer
- Daily monitoring of open sales orders, obtaining information from purchasing or workshop functions to provide update to customers as required
- Raise and monitor system changes to streamline sales processing
- Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required
- Support the DRS LOB by monitoring email requests, building manual sales orders for shipments not processed via the EDI, and providing updates to relevant stakeholders

Sales Support:
- Administer the new customer set up process
- Capturing customer feedback
- Receive incoming customer enquiries, providing customer support and responding to customer concerns
- Liaise with other areas of the business to produce effective resolutions for any customer issues
- Provide weekly updates of any ongoing customer issues (CHRs), escalating where necessary
- Produce reports on product or customer specific sales activity as required
- Produce weekly and monthly KPI reports