The Manager, Production / Process Operations leads cash logistics and inside-operations activity for an assigned branch, department, or operating scope, ensuring secure, accurate, and efficient processing of currency, coin, deposits, and related services. Balances productivity, labor, controls, customer commitments, and safety while driving accountability and operational improvement. Typical work includes oversight of processing, shipping and receiving, balancing, staffing, reporting, customer escalations, and security or health-and-safety compliance.

Key Responsibilities
- Lead inside-operations work across processing, shipping and receiving, storage, balancing, and related production workflows for the assigned scope.
- Manage staffing, scheduling, productivity, labor utilization, and workflow priorities to meet service, cost, and control requirements.
- Respond to escalated customer issues, shortages or overages, process exceptions, and operational risks and coordinate timely corrective action.
- Monitor KPIs, production results, billing or monthly stats, and operational controls to improve efficiency, accuracy, and customer outcomes.
- Coach employees and leaders, support recruiting and development, and reinforce security, safety, and operational policies.

Required Experience
- Progressive experience in cash logistics, production operations, banking operations, or related secure processing environments, increasing with scope and seniority.
- Experience leading teams, managing workflow and controls, and improving service and productivity in a high-volume operation.
- Strong judgment, communication, and ability to manage issues involving people, process, and secure inventory.

Education
Bachelor's degree in Business, Operations, Supply Chain, or a related field preferred; equivalent experience considered.