FLM

ATM & Device Maintenance

• Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).

• Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).

• Conduct routine preventive maintenance according to schedule.

Incident Handling

• Respond to ATM incidents and service calls within defined SLA.

• Perform fault diagnosis and recovery actions.

• Escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.

Cash & Security Handling

• Perform basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).

• Ensure compliance with security procedures, dual control, and access protocols.

Documentation & Reporting

• Record all maintenance activities, incidents, and actions taken in the system accurately.

• Prepare service reports and update job status in real time.

Compliance & Safety

• Ensure all activities comply with SOP, security standards, and regulatory requirements.

• Follow safety procedures while working on-site, including client locations and public areas.