Responsible for leading and organizing business operations across a strategic market, to potentially include multiple branch locations in a geographic location/zone , which service customers, including but not limited to, cash in transit and money processing operations
Mentor, cultivate and empower direct reports to excel in their job functions by promoting a culture around Brink's core values
Hire, develop and train employees that both emulate and enhance Brink's core values, ensuring that they are upheld and maintained through leadership by example and continued communication
Work with HR partners and direct reports to identify the right people in the right seats and understand capabilities and skill sets for succession planning and development
Ability to drive results and promote positive change, while encouraging positive teamwork focusing on good behaviors and decisive decision-making skills
Develop strategic plans and ability to effectively communicate objectives
Effectively collaborate with other departments, such as customer support, sales, product support, finance, etc., to ensure the customer experience expectation is met and exceeded
Manage a large profit and loss statement for your market including but not limited to, annual operating plans, income statements, etc
·Focus on continuous improvement and identifying root cause and corrective actions to improve operational efficiency and enhance the customer experience
Ensure that the market is the most efficient, quality-oriented, highest value provider of like services in the market (CIT, ATM, Coin, Currency, Check,
CompuSafe) by establishing and maintaining excellent customer relationships
Identify new opportunities for Brink's products to be introduced within the appropriate markets; understand competitive circumstances, to include their identity, operational characteristics, market pricing and market impact
Proactively reduce risk exposure by focusing on maintaining high quality standards in day-to-day operations and customer service expectations, emphasizing safety and cleanliness in facilities and in operation processes, as well as, identifying, enhancing and enforcing security measures
Support, coach and provide leadership to Branch Managers, Managers, Cash Logistics and Managers, Route Logistics in all areas of operations, to include risk, quality and human resources management
Provide counsel to market management team & interface between market management & headquarters staff to ensure maximum efficiency in execution of work and communication on regional issues involving headquarters initiatives (IT, Legal, HR, Finance, etc.)
Provide direction to the City Managers, Managers, Cash Logistics and Managers, Route Logistics in achieving long-term and short-term business objectives and financial results
Establish and maintain accountability on all levels of the market; maintain positive employee relations and work environment, to include supporting and executing employee recruitment, development, and retention initiatives
Lead through lean principles and utilize continuous improvement methodologies, including but not limited to, Six Sigma, Kanban system within inventory management, 5S (sort, set in order, standardize, sustain)), Tim Wood's 7 Wastes, etc., to promote a culture that drives to change the status quo and improves operations and enhances the customer experience
Ability to travel within a defined area 40-70% of the time
