Role Overview

The Senior Business Analyst will play a critical role in advancing Customer Excellence by leveraging data across multiple systems to uncover trends, patterns, and actionable insights. This role is responsible for transforming complex data into strategic recommendations, while building scalable reporting solutions, dashboards, and automation to drive visibility and improve key performance indicators (KPIs).

Location: Remote USA

Pay: $80k - $100K + Annual Bonus

Key Responsibilities

• Analyze and correlate large datasets across multiple systems to identify trends, anomalies, and business opportunities

• Develop compelling, data-driven insights to support strategic decision-making and operational improvements

• Design, build, and maintain automated dashboards, reports, and tools to provide ongoing visibility into business performance

• Present and defend findings to senior leadership, clearly articulating insights and recommended actions

• Partner cross-functionally with business and technical teams to align data insights with organizational goals

• Support business case development, including cost-benefit analysis and ROI modeling

• Identify opportunities for process optimization and drive continuous improvement initiatives

Required Qualifications

• Minimum 4+ years of experience in business analytics, data analysis, or a related field

• Strong track record of analyzing complex business problems and delivering actionable insights

• Advanced critical thinking and problem-solving skills

• Experience with business case development, including cost-benefit and ROI analysis

• Ability to translate business objectives into data-driven solutions and recommendations

• Proven ability to effectively communicate technical findings to non-technical stakeholders, including senior leadership

Technical Skills & Tools

• Advanced proficiency in Microsoft Excel

• Strong working knowledge of SQL

• Experience with Power BI for data visualization and reporting

• Familiarity with Microsoft Power Automate for workflow automation

• Experience with Salesforce and enterprise systems (e.g., ERP platforms such as Hyperion, ACCPAC, or equivalent)

• Strong proficiency within the Microsoft business ecosystem

Preferred Qualifications:

• Experience with Brink's backend systems

• Knowledge of Lean / Six Sigma methodologies

• Experience with process mapping and process optimization techniques

Leadership & Collaboration

• Comfortable operating at a Senior Manager level, with strong executive presence

• Ability to influence and engage stakeholders across all levels of the organization

• Proven experience presenting insights and recommendations to senior leadership teams

• Strong collaboration skills with cross-functional teams including operations, technology, and customer experience